Ways To Fix Online Reputation For Businesses And Individuals

The Internet was once just a simple communication tool that has enabled people from all over the world to connect with each other easily. In recent years, however, more and more companies and individuals are using online services for business. You can now find a job or hire a new employee online, and you can buy or sell wares through secure websites as well. In addition to all these, people have also turned to the Internet to share or find information about products or companies through product review sites, forums, social networking channels, or personal blogs and websites.

Online reviews are a great way for corporate entities to get free publicity. However, there is no way to guarantee that customers will give you good reviews; every so often a disgruntled consumer is bound to write a negative review about you. What’s even more alarming about online reviews is that they can be done anonymously; as such, desperate competitors and other malicious individuals can write scathingly bad comments about a company or a person – and worse, these reviews may not necessarily be true.

As such, companies and people who are not vigilant may suffer attacks on their reputation; in some cases, the damage can be so bad that it can force them out of business. However, affected groups need not feel hopeless because there are several ways to fix online reputation that has been damaged by negative reviews.

One of the most effective ways to do so is to keep negative information out of sight of Internet users. This can be done via search engine optimization or SEO. SEO, simply put, is a technique that helps optimize search keywords to show your preferred results. In reputation management, this means that positive information will show up on search results pages when people search for a certain term.

Keyword selection and link building are important aspects of SEO. It’s important to determine the keywords that lead to negative reviews so that you can focus your campaign on these. Link building, on the other hand, can be done through a variety of methods, such as article marketing, press releases and videos. Articles help provide backlinks that can boost a company’s own website in the search results and they can also serve as a source of positive information about the company themselves. The best articles for reputation management include useful items, such as instructional guides and how-tos, as well as genuine reviews from users.

Videos and press releases, on the other hand, are also very good sources of backlinks. They have massive potential for viral marketing and are almost always given high rankings in search results. Valuable and truly informational materials, such as relevant articles, news and videos, are a sure-fire way to dominate search pages and push negative reviews out of view.

Using Your Small Business Marketing Tools to Differentiate Your Business

Perhaps the most important quality for your small business marketing materials is that they are different. If you do nothing else right in your small business marketing, at least be different.

Why is differentiation so important? Because, in most industries, there are hundreds – if not thousands or millions – of other businesses that claim to provide the same service or sell the same product as you do. If you don’t differentiate your business from all those others, the chances that you’ll get many customers are pretty slim.

Some common ways to differentiate your business are:

Superior service

Greater product availability

Higher quality

Better performance

Greater durability

Prestige

Technology leadership

Satisfaction guarantee

Lower cost

Faster delivery

More customer support

But even if you are very different than your competitors – you offer superior service, greater durability, or a satisfaction guarantee that beats all others – it won’t matter unless your prospective customers know about it.

That’s where your small business marketing strategy comes in. Businesses have been using their small business marketing strategies to announce how they’re different from their competitors as long as they have been using small business marketing strategies. Think Maxwell House’s “Good to the last drop,” Campbell’s Soup’s “Mmm, mmm good,” or WalMart’s “Always low prices.” Those highly successful taglines not only get prospective customers to remember the company name, but also convey a message about the difference between that company and others.

To make differentiation a part of your small business marketing strategy, you first need to understand your competitors – you can only explain how you’re different from them once you know what they’re like. Learn what your competitors offer, how they differentiate themselves, and – most importantly – what your prospective customers think about them (if you know what qualities your prospective customers see as shortcomings in the other companies in the market, you’ll have a good idea of the market gap you can fill).

Once you’ve decided how you are different from your competitors, you need to tell your prospective customers about it. Building that differentiation into your tagline can be a very effective start. Then include that tagline, along with your logo, on every piece of small business marketing collateral you have. Another small business marketing way to publicize your differences is to write a press release. Explain how you’re filling a need in the market that no other company has filled.

Once you’ve differentiated your company and used your small business marketing tools to publicize your differences, you have to follow through on your promises. If you say that you’re the cheapest – or the highest quality, or the friendliest, or whatever – then you better be just that (nothing turns away a customer like a failed promise).

What Are The Options For Ecommerce Business Solutions?

Ecommerce business solutions vary depending on a company’s requirements. These solutions can be purchased in a ‘ready made’ state or require a custom tailored solution. Some common ecommerce business solutions are introduced below:

Content management: This solution is the framework that controls the website content. Ready made content management systems can be purchased at the enterprise level or sought through open source sharing networks. Design templates can accommodate the integration of content management systems such as Drupal, WordPress and Joolma. This permits an organization to update content dynamically on the fly. Organizations that require large scale solutions can build from the ground up or purchase high end enterprise versions. These are typically more expensive.

Payment Gateways: Business ecommerce solutions to facilitate transactions include 3rd party solution providers and services provided by local banks. To integrate your website with your bank account is typically more expensive unless you support a large volume of transactions. Setup fees, monthly access fees and programming fees constitute part of this process. Third party solutions such as PayPal, and 2Checkout provide the vendor with the ability to transact in multiple currencies without integrating directly into a bank account. The money can be later transferred into your account by wire or direct deposit.

Security: Protecting your site from outside malicious attacks is a top priority for all ecommerce site owners. Reported cases of identity theft erode consumer confidence. Installing firewalls and using a service such as hacker-safe can protect your infrastructure and business reputation. Security is a growing area of concern for all site owners. Employing an appropriate ecommerce business solution to safeguard your system should be part of every ecommerce platform.

Email: Third party email services allow site owners to communicate and retain records of their customers. Companies such as Aweber and Getresponse host databases and provide front ends to correspond with customers.

Hosting: Ecommerce business solutions for hosting cater to organizational platform and functional requirements. Usually the web development company can recommend or has arrangements with hosting services. This requires a technical understanding to select a service that is appropriate for your site framework.

Custom ecommerce internet solutions for business: This requires the services of a programmer who can work to implement the technical scope. Internet developments have reached a stage where many of the common requirements of ecommerce sites can be fulfilled by cost effective third party solutions. If the technical requirement is more complex in nature, a custom approach is required.

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